Lawyers for Alfredo Perez said that the company failed to tell visitors to Amazon Go convenience stores that the technology was in use and thanks to a 2021 law they had to post a few signs at least,
Amazon introduced its Go stores in 2018, promising that customers could walk in, take whatever products they wanted off the shelves and leave without checking out. The company monitors visitors’ actions and charges their accounts when they leave the store. It opened its first New York location the following year, and has 10 stores, all in Manhattan, according to its website.
The lawsuit says that Amazon only recently put up signs informing New York customers of its use of facial recognition technology, more than a year after the disclosure law went into effect. Amazon didn’t immediately respond to a request for comment.
For Amazon Go to successfully track its customers and the items they take, it has to continuously monitor their bodies, the lawsuit says.