Long-time users have voiced many complaints about these changes, but Google has primarily ignored this feedback. Disgruntled users are more likely to complain online, and Fitbit's recent announcement has received 1,523 mostly negative replies. Another forum thread requesting to keep the web dashboard has 601 upvotes and complaints on Reddit.

The most common grievances are about losing previously available features.

One user, Seymourh86, stated that removing key features is unacceptable and could drive users to competitors.

Recent comments show ongoing dissatisfaction, with DebL555 expressing frustration over the inability to access the Dashboard on a PC. NessWeb criticised the change as particularly bad for those with visual or dexterity issues, and called for the return of the web interface.

There are theories that Google is deliberately making Fitbit worse to push users towards the Pixel Watch. Many users feel that Google is ignoring feedback from long-time Fitbit customers. In June, jessicabilasano hoped that Fitbit wouldn't become another failed Google acquisition and urged Google to improve, not remove beloved features.

The lack of response to negative feedback has become a common issue for Fitbit.