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Intel extends warranty on 14th and 13th Gen CPUs

by on02 August 2024


Just in case your chips are permanently damaged

Intel has announced an extension to the warranty periods of its 14th and 13th Generation CPUs by an additional two years.

This means that if you had bought one of these chips the warranty period will be five years.

This move comes in response to persistent instability issues affecting these processors. Despite efforts to address the problems through various updates, including BIOS fixes and patches, Intel has acknowledged that there is no permanent solution for chips already degraded by elevated voltages.

The company has ruled out a recall of the affected CPUs and will continue sales, but it has committed to providing enhanced support to customers experiencing instability.

In an official statement, Intel assured customers that those affected by the instability issues would be offered replacement chips.

The company is set to provide more details on the extended warranty support for its boxed Intel Core 13th and 14th Gen desktop processors in the coming days.

The extension covers all boxed CPUs, including those rated at 65W and above TDPs, which are among the affected parts.

The instability issues have led to a class-action lawsuit and have shaken trust among Intel's customers and partners.

Reports suggest that there may be a marketing shift towards AMD and its Ryzen CPUs, potentially impacting the sales of Intel's current and upcoming processors, including the Intel Core Ultra 200 "Arrow Lake" desktop parts expected in Q4 2024.

Intel has apologised for the delay in communications and assured customers of its commitment to resolving the issues. Customers experiencing instability symptoms are advised to contact their system manufacturer's support team or Intel Customer Support for assistance.

Last modified on 02 August 2024
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