Reports of these desktop processors crashing date to December 2022, but Intel only addressed the issue in July 2024. The bug is particularly concerning as it can permanently degrade the affected processors.

Intel is preparing a patch and has promised to extend warranty support for the affected chips from three to five years. The company also plans to offer replacement chips for consumers experiencing repeated issues with the 13th and 14th Generation desktop processors.

However, Kaplan Gore LLP argues that Intel's response is insufficient, criticising the lack of a full recall. The firm claims that those who purchased Intel CPUs as part of pre-built systems have not been promised any compensation and an extended warranty may not be enough for the millions of customers affected by defective CPUs.

Kaplan Gore LLP is urging affected consumers to contact them about launching a potential lawsuit. This follows a similar call from Oklahoma-based Abington Cole + Ellery, which is also considering a class-action lawsuit against Chipzilla.

So far, no lawsuits have been filed. But Intel could be heading into trouble as some consumers on Reddit have claimed that Intel refused to offer refunds or replacement processors.

In a statement to PCMag, Intel said: “We are committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. For customers experiencing instability symptoms, Intel advises them to reach out to Intel Customer Support or their system manufacturer for further assistance.”